Privacy Policy

Last Updated: October 2, 2026

At Flawless Lengths, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us, including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment and transaction information
  • Information you provide when contacting us
  • Information provided when requesting a custom wig or consultation

We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Process payments
  • Ship your purchases
  • Provide order confirmations and shipping updates
  • Respond to questions and customer service requests
  • Process returns and exchanges
  • Provide custom wig services
  • Improve our website, products, and customer experience
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to your interaction with Flawless Lengths without an appropriate legal basis or your consent where required.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Flawless Lengths does not intentionally store complete credit card or debit card numbers on our website. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember items in your shopping cart
  • Keep you signed in where applicable
  • Understand how visitors use our website
  • Improve website functionality
  • Remember certain preferences
  • Provide relevant website features and services

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. How We Share Information

We may share necessary information with trusted service providers who help us operate our business, including providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Website analytics
  • Email communications
  • Customer support
  • Website security

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal proceedings, court orders, or governmental authorities.

6. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address to send information about products, promotions, services, or updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to complete your purchase or provide requested services.

7. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

8. Data Security

We take reasonable measures to protect the personal information we collect against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide our services
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet legal and regulatory obligations

When information is no longer required, it may be securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Ask questions about how your information is collected and used

To make a privacy-related request, please contact us using the information below.

11. Children’s Privacy

Our website is not intended for children under the age required by applicable law to provide consent for online services.

We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically for the latest information.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Flawless Lengths

Email: info@flawless-lengths.com