We want you to love your semi-custom wig! If there are any issues with fit, color, or style, contact us within 7 days of receiving your wig, and we’ll make it right.
Fit & Color Adjustments: We’ll work with you to adjust the cap size or color if necessary.
Store Credit: If you’re not satisfied, we offer store credit minus a 10% restocking fee.
Case-by-Case Returns: Returns or partial returns are handled individually based on the issue.
Eligibility:
Wigs must be unused, unaltered, and in original packaging.
Returns must be initiated within 7 days.
For any questions, e-mail us and we’ll be happy to help!
1-4 days for regular orders, 4-8 weeks for custom orders (confirmed before order placement).
2-10 days within North America, 1-4 weeks internationally.
Yes! We accept exchanges on all hairpieces. We don’t accept exchanges on hair products.
We do accept returns on wigs, toppers and bangs within 7 business days of receiving your unit. We will ask for a photo of the extra lace on your wig still intact prior to accepting the return. We do charge a restocking fee for returns.
Contact us here, provide a photo of intact extra lace, and ship back the unit.
Custom wigs can be returned depending on the case but the initial 50% deposit is non-refundable.
Initial 50% deposit is non-refundable.
The customer
All sale items are final sale
Yes, but not on sale or clearance items.
4-8 weeks ( confirmed before order placement).
No, we don’t refund the initial deposit on custom made wigs.
It is a small charge applied to returned items, which helps us cover costs that aren’t refundable such as:
-Shipping and insurance
-Packaging materials
-Processing fees.
Without this fee, we’d need to increase prices substantially. By charging a restock fee, we keep our prices low for you.
We charge a 10% restocking fee on returned orders.
