FAQS
-
1-4 days for regular orders, 4-8 weeks for custom orders (confirmed before order placement).
-
2-10 days within North America, 1-4 weeks internationally.
-
We do accept returns on wigs, toppers and bangs within 7 business days of receiving your unit. We will ask for a photo of the extra lace on your wig still intact prior to accepting the return. We do charge a restocking fee for returns.
-
Contact us here, provide a photo of intact extra lace, and ship back the unit.
-
Custom wigs can be returned depending on the case but the initial 50% deposit is non-refundable
-
Initial 50% deposit is non-refundable.
-
The customer
-
No
-
Yes, but not on sale or clearance items.
-
4-8 weeks ( confirmed before order placement).
-
No
-
It is a small charge applied to returned items, which helps us cover costs that aren’t refundable, such as
-Shipping and insurance
-Packaging materials
-Processing fees.
Without this fee, we’d need to increase prices substantially. By charging a restock fee, we keep our prices low for you.
We charge a 10% restocking fee on returned all orders.