Woman with long wavy blonde hair, wearing a white top in front of a pink background.

FAQS

  • 1-4 days for regular orders, 4-8 weeks for custom orders (confirmed before order placement).

  • 2-10 days within North America, 1-4 weeks internationally.

  • We do accept returns on wigs, toppers and bangs within 7 business days of receiving your unit. We will ask for a photo of the extra lace on your wig still intact prior to accepting the return. We do charge a restocking fee for returns.

  • Contact us here, provide a photo of intact extra lace, and ship back the unit.

  • Custom wigs can be returned depending on the case but the initial 50% deposit is non-refundable

  • Initial 50% deposit is non-refundable.

  • The customer

  • No

  • Yes, but not on sale or clearance items.

  • 4-8 weeks ( confirmed before order placement).

  • No

  • It is a small charge applied to returned items, which helps us cover costs that aren’t refundable, such as

    -Shipping and insurance

    -Packaging materials

    -Processing fees.

    Without this fee, we’d need to increase prices substantially. By charging a restock fee, we keep our prices low for you.

    We charge a 10% restocking fee on returned all orders.