First time buyers protection

(7 day returns)

What it is:

  • Free standard shipping on your first purchase.

  • 7-day return policy—contact us within 7 days of delivery to start a return.

  • No restocking fee—get a full refund if the wig is returned in its original condition.

  • A chance to test out our wig caps for future reassurance before committing to a fully customized piece.

✅ Pros:

  • Risk-free trial for first-time buyers.

  • No extra costs for shipping or restocking.

  • A stress-free way to experience our quality and fit.

⚠️ Cons:

  • Only available on your first purchase.

  • Returns must be initiated within 7 days.

  • Does not apply to semi-custom wigs and custom wigs

✨ Best for: Anyone new to Flawless Lengths who wants to experience our wigs worry-free and find the perfect cap fit before investing in a fully customized wig!

Eligibility for Returns:

  • The wig must be in its original condition (unused, unaltered, and unworn, except for trying it on).

  • Lace must be intact—no cutting, trimming, or alterations.

  • The wig must be free of any styling products, perfume, or scents (including smoke or personal fragrances).

  • All original packaging (wig bag, tags, and any included gifts) must be returned.

  • Returns must be requested within 7 days of receiving the wig.

  • All clips must be closed and secure when returning the wig to avoid a $20 extra charge.